The following information is our written policy regarding refunds, reassignment of cancellations, transfers and inclement weather. Due to this being a written statement of our policy, we will not entertain requests for exceptions.
Heartland Endurance Sports events are non-refundable. There are no transfers of registration to other racers. Upon severe weather, refunds will not be issued and we will do our best to make the event happen.
Heartland Endurance Sports reserves the right to cancel an event due to inclement weather or the POTENTIAL of inclement weather. Every attempt will be made to host an event whether in its advertised form or altered form. Meaning a triathlon could be modified to a duathlon. A 1500m swim could be made a 500m swim, etc. A half marathon run could be made a 5k run, etc. Under any circumstance a refund or transfer will not be issued. Athletes safety will not be compromised.
No transfers of entries will be permitted. USA Triathlon rules state the following:
- Any person who participates in any portion of a sanctioned event without first properly registering and paying any required registration fee shall be suspended or barred from membership in USA Triathlon and barred from participation in any sanctioned event for a period of up to one year.
- Any person who in any way assists another athlete to violate Section 3.5a by providing or selling a race number to that athlete shall be suspended or barred from membership in USA Triathlon and barred from participation in any sanctioned event for a period of up to one year.
In our efforts to keep every race safe and fair there are specific rules we have adopted and in some cases modified to ensure you and your families safety as well as making the events fair for everyone.
Yelling at or using profanities in any way shape or form towards Heartland Endurance Sports staff or support crew will not be tolerated and will result in automatic disqualification and could result in a suspension from events.
Heartland Endurance Sports reserves the right to post pone, change format, modify courses or cancel the event at any time. The safety of athletes, staff, support crew, and officials is our top priority and will never be compromised.
Heartland Endurance Sports is not responsible for late arrivals, athletes not finding a venue, misdirected or delayed for any reason. Late arrivals will NOT be issued a timing chips/straps/bibs and you will not be allowed in the start or transition areas once it is closed. Again, there will be NO refunds for any reason.
Switching events without informing event management BEFORE an event begins may result in disqualification. The sale or transfer of entries, bib numbers or start corral assignments is strictly prohibited as online transaction confirmation numbers, registration confirmation ID’s and event bib numbers all serve as specific personal identifiers to ensure the safety and authenticity of our participants, results and the operation of the event. Wearing another person’s bib number is not only in violation of Heartland Endurance Sports and USA Track and Field rules, but puts our insurance at risk and will result in automatic disqualification and could result in a suspension from events.
Failure to comply with emergency vehicles, event management staff during an event will result in automatic disqualification. Emergency vehicles and personnel have the right of way at all times and an athlete must give them that right of way by doing everything possible to get out of the way.
A lost chip will be billed directly to the athlete for a $35 fee ($19 for shoe tags) and may result in no times for event. We cannot post a time for an athlete who has lost his/her chip during an event. It is his/her responsibility to ensure that chip is on at all times.